STORE POLICY
Last Updated: June 2026
What To Expect
At Next Play Brand Creative Studios, every order is created with care, intention, and attention to detail. Because many of our products are custom, made-to-order, or digitally delivered, please review all order details carefully before submitting your purchase. Our goal is to keep the process clear, fair, and respectful for both sides.
Customer Care
We want you to feel confident when ordering from Next Play Brand Creative Studios. Whether you are shopping for a ready-made design, placing a custom order, purchasing digital products, or ordering school-inspired gear, we aim to make the process as smooth and clear as possible.
If something goes wrong with your order, please reach out as soon as possible so we can review the issue and determine the best resolution. If something goes wrong with your order, please reach out as soon as possible so we can review the issue and determine the best resolution.
Order Accuracy
Please carefully review all order details before submitting your purchase. Including:
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Product size
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Product color
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Design selection
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Name spelling
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Number selection
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Custom wording
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Email address
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Pickup, delivery, or shipping information
Next Play Brand Creative Studios is not responsible for customer-submitted errors, including incorrect sizes, colors, names, numbers, spelling, or shipping information.
If you notice an error after placing your order, contact us as soon as possible. If production has not started, we will do our best to correct the issue. Once an item has been started, printed, pressed, customized, shipped, or digitally delivered, changes may not be possible.
Custom & Order Specific Items
Because custom, personalized, and order-specific items are created specifically for you, they are final sale unless they arrive damaged, defective, or incorrect.
This includes items with names, numbers, team details, school-inspired designs, color changes, size-specific production, or any design approved before checkout.
Digital Products
Digital products are delivered electronically and do not include a physical item unless clearly stated.
Due to the nature of digital files, digital product purchases are final and non-refundable once access has been provided or the file has been delivered.
Digital products are for personal or approved business use only, depending on the terms listed in the product description. Files may not be resold, redistributed, shared, copied, or claimed as your own.
Shipping, Pickup & Delivery
Shipping, pickup, and local delivery options may be available depending on the product and customer location.
Customers are responsible for providing accurate shipping or delivery information. If an order is returned, delayed, or lost due to incorrect information provided at checkout, additional fees may apply to reship or remake the order.
Once an order has been handed off to the shipping carrier, delivery timelines are outside of our control. We will do our best to assist with tracking information, but carrier delays are not the responsibility of Next Play Brand Creative Studios.
Custom Items
Returns, Exchanges, & Refunds
Because most items are custom, made-to-order, or digitally delivered, we do not accept returns or exchanges for:
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Wrong size ordered
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Wrong color selected
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Customer-submitted spelling errors
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Incorrect names or numbers submitted
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Change of mind
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Event cancellation
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Delayed pickup by the customer
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Digital products already delivered
Refunds or replacements may be considered if:
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The wrong item was sent
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The design was printed incorrectly due to our error
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The item arrived damaged or defective
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A production mistake was made by Next Play Brand Creative Studios
If there is an issue with your order, please contact us within 5 days of delivery and include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging, if applicable
Once reviewed, we may issue a replacement, store credit, or refund depending on the situation. Approved refunds will be issued to the original payment method within 5–10 business days after approval.
Cancellations
Custom orders may be canceled within 12 hours of purchase if production has not started.
After this window, cancellations may not be possible due to the custom and made-to-order nature of our products.
For custom, bulk, team, or special orders, deposits and payments may be non-refundable once design work, ordering, or production has begun.
Non-Custom Items
Return Policy
We want you to love your Next Play gear. For eligible non-custom items, returns or exchanges may be accepted within 14 days of delivery.
To qualify for a return or exchange, the item must be:
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Unworn
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Unwashed
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Free of stains, odors, pet hair, deodorant marks, or damage
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In its original condition
Items that do not meet these conditions may not be accepted.
Eligible Items
Non-custom, ready-made items may be eligible for return or exchange if they are returned within the approved return window and meet the condition requirements above.
Items Not Eligible for Return
The following items are final sale:
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Customized or personalized items
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Made-to-order items
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Clearance or sale items
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Digital products
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Gift cards
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Items damaged due to wear, washing, or improper care
Return Shipping
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery so we can make it right.
Please include:
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Your order number
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A clear photo of the issue
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A brief description of the problem
Refunds
Once the returned item is received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method.
Team Order Inquiries
Wholesale, bulk, team, group, school-inspired, and event-based orders may be available on a case-by-case basis.
Wholesale or bulk pricing depends on several factors, including:
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Product type
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Quantity ordered
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Design complexity
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Number of colors or variations
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Customization needs
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Turnaround time
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Material availability
Bulk discounts are not automatic and must be approved before your order is placed.
For team, group, or event orders, please contact us with as much detail as possible, including:
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Product type
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Estimated quantity
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Needed sizes
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Preferred colors
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Design idea or theme
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Deadline or event date
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Pickup, delivery, or shipping preference
Rush orders may be available depending on the request. Additional fees may apply.
Next Play Brand Creative Studios reserves the right to decline any wholesale, bulk, or custom order request that cannot be completed within the requested timeline, does not align with production capabilities, or falls outside the scope of services offered.
Privacy & Safety
Your privacy matters. Any personal information collected through this website is used only to process your order, communicate with you about your purchase, provide customer service, and improve your shopping experience.
Information we may collect includes:
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Name
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Email address
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Phone number
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Shipping or delivery address
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Order details
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Custom design details
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Payment confirmation information
Payment information is processed through Wix’s secure payment system or other approved payment providers. Next Play Brand Creative Studios does not directly store or access your full credit card information.
We do not sell, rent, or trade customer information.
Customer information may be used to:
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Fulfill orders
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Contact you about your purchase
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Respond to questions or custom requests
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Provide updates related to your order
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Send promotional emails, only if you choose to subscribe
You may unsubscribe from marketing emails at any time.
Please avoid submitting sensitive personal information through custom order forms unless it is necessary for your order.
Payment Methods
We accept approved payment methods available through our website checkout.
Accepted payment options include:
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Credit cards
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Debit cards
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Off-Line Payments
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Other payment options shown at checkout
Payment must be completed before production begins.
For custom orders, production will not begin until the order details are confirmed and payment or deposit has been received. For bulk, team, or special orders, a deposit or full payment may be required before work begins.
Orders are not considered confirmed until payment has been successfully processed.
Prices are subject to change at any time. However, price changes will not affect orders that have already been paid for and confirmed.
Final Note
We appreciate every order and every opportunity to create something bold, personal, and intentional for you.Our goal is to keep the process fair, clear, and respectful. Since many of our products are custom, made-to-order, or digital, please review all details carefully before placing an order.